How to Register FESCO Bill Complaint

Faisalabad Electric Supply Company (FESCO) is one of the largest electric distribution companies in Pakistan. Headquartered in Faisalabad, it is responsible for distributing electricity to over 4.5 million customers in nine districts of Punjab province, including Faisalabad, Chiniot, Jhang, Toba Tek Singh, Mianwali, Khushab, Bhakkar, Sargodha, and Khushab.

FESCO is a public limited company, with the Government of Pakistan as its major shareholder. The company was established in 1998 under the government's power sector reforms program, which aimed to improve the efficiency and reliability of the country's electric distribution system. Since then, FESCO has made significant investments in upgrading its infrastructure, improving its customer service, and increasing its energy efficiency.

Step by Step Guide to Register FESCO Bill Complaint:

If you want to register a FESCO bill complaint online, here are the step-by-step instructions:

Step 1: Visit FESCO Website

Go to the FESCO website at www.fesco.com.pk.

Step 2: Go to Department Page

On the homepage, click on the "Department" tab.

Then click on customer service tab.

Click on “Customer Complaint Management System”. This will take to complain form.

Step 3: Fill the Form

After choosing the type of complaint, you will be directed to an online complaint form. Fill in your personal details, including your name, address, and electricity account number. You should also provide a brief description of the issue you're facing.

Step 4: Submit the Form

After filling in the complaint form, click on the "Register Complaint" button to register your complaint. You will receive a complaint number, which you should note down for future reference.

Step 5: Follow Up on Your Complaint

Once you've registered your complaint, you can follow up on it by calling the FESCO helpline at 118 or by checking the status of your complaint online. To check the status of your complaint online, go to the complaints page on the FESCO website, click on the "Track Your Complaint" tab, and enter your complaint number. This will show you the current status of your complaint and any updates on its resolution.

Note that FESCO aims to resolve complaints within a specified time frame, so if your issue is not resolved within the given time, you can follow up with the company to escalate your complaint.